FAQs
Where do you ship?
We currently ship within the United States only. More regions are on the roadmap — join the squad and you'll hear first.
What does shipping cost?
Shipping is calculated and shown at checkout before you pay. Free standard shipping on US orders over $80.
How long until my gear arrives?
Every piece is printed to order, so give it 2–5 business days to produce, then 3–8 business days to ship. Most orders land within about 5–13 business days from the moment you order. Your gear's worth the wait.
How do I track my order?
The moment your order ships, we email you a tracking number. You can also check status any time on our Track Your Orders page.
Can I change or cancel my order?
Yes — as long as it hasn't entered production yet. Email contactus@nimblegamer.com with your order number as soon as you can and we'll check the status and confirm. Once a piece is on the press it's already being made for you, so we can't pull it back — but if something's wrong when it lands, the answers below have you covered.
What's your return policy?
You have 30 days from delivery to request a return. Gear needs to come back unworn, unwashed and unused, in its original condition with tags and packaging intact, and we'll need proof of purchase — your order number is enough.
Start every return by emailing us first at contactus@nimblegamer.com. We'll approve it and send you a return shipping label. Gear posted back to us without approval can't be accepted, so don't ship anything until you hear from us.
Full terms live in our Refund Policy.
How quickly do I need to flag a problem?
Fast, please — within 7 days of delivery for anything damaged, defective, misprinted or just plain not what you ordered. Same window for a package that never turned up: tell us within 7 days of the estimated delivery date. Reaching out inside that window is what lets us replace your gear at no cost to you, so don't sit on it. You've still got the full 30 days for a standard return.
My item arrived damaged or wrong — what now?
That's on us, and we'll make it right. Email contactus@nimblegamer.com within 7 days with:
- Your order number
- Photos of the item showing the issue
- A photo of the shipping bag and label if the damage happened in transit
- A quick line on what's wrong
Hang on to the item and the packaging until we've confirmed next steps — don't ship it back on your own. We'll sort a replacement or a refund, and you won't pay twice for our mistake.
My tracking says delivered but nothing arrived
Check with anyone else at the address and take a look around the property first — carriers tuck parcels in odd places. If it's still missing, email us within 7 days of the estimated delivery date with your order number and we'll open an investigation and get you sorted.
Can I exchange for a different size?
Because every piece is printed to order, we don't run direct swaps. The fastest route is to request a return on the original and place a fresh order in the size you want — that way your new gear goes into production straight away instead of waiting on the return to land. Not sure which size to pick? Ask us before you order and we'll steer you right.
When will I get my refund?
Once your return is approved and received, refunds go back to your original payment method within 10 business days, in the currency you paid in. Your bank or card issuer may take a few days more to post it. If it's been longer than that, email us and we'll chase it.
How do the sizes fit?
Our boxy and oversized tees wear relaxed — size down if you want a classic fit. Measurements are on each product page. Not sure? Email us your usual size and how you like it to sit, and we'll point you to the right one.
Are my payment details secure?
Yes. Checkout runs on Shopify's PCI-compliant, encrypted payment system — we never see or store your card details. See our Terms of Service and Privacy Policy for the full picture.
Where are your products made?
Everything is printed to order and shipped from within the United States.
Still need help?
Email contactus@nimblegamer.com — real people, replies within 24 hours. Stay sharp. Stay nimble.